Refund & Cancellation Policy
Effective Date: October 2026 · burning-bridges-ai.video
1. 100% Automatic Refund on Generation Failures
We take full responsibility for our neural rendering infrastructure. If your video generation fails due to GPU server timeouts, cloud outages, unprocessable photo geometry, or algorithmic pipeline interruptions, your order is automatically flagged for an immediate full refund to your original payment method, or you can opt for an instant free re-generation ticket.
2. Delivery and Fulfillment Terms
Burning Bridges AI is a digital software-as-a-service application. Once you confirm payment, your single frontal portrait is immediately queued into dedicated high-performance GPU nodes. Typical rendering takes between 8 to 15 minutes.
Upon completion, dual watermark-free MP4 video files (16:9 Landscape HD and 9:16 Vertical HD) are instantly delivered via your checkout email address and permanently logged in your private [Order Lookup](/orders) portal.
3. Completed Generations and Non-Refundable Situations
Because neural video generation consumes non-recoverable, intensive high-tier cloud GPU computing resources, orders that have been successfully processed and delivered in accordance with your input photo cannot be cancelled or refunded once rendering has completed.
AI video generation relies on neural synthesis based on your provided portrait. While the model achieves high facial resemblance, artistic lighting variations and dynamic crowd movements are part of the creative aesthetic. Minor subjective preferences regarding hairstyle flow or background lighting do not qualify for a post-delivery refund.
4. 100% One-Time Purchase Guarantee (No Recurring Billing)
All packages ($9.99 for 1 video, $19.99 for 3 videos, $59.99 for 10 videos) are strictly one-time payments. We do NOT operate recurring subscription models. You will never see unexpected recurring charges on your credit card or payment statement.
5. How to Request a Refund or Manual Review
If you experienced a double charge, material rendering defect, or any payment discrepancy, please contact our support desk:
- Support Email: support@burning-bridges-ai.video
- Required Information: Your order ticket number (`BB-...`) and the email address used during checkout.
- Review Timeline: Our dedicated support team reviews all requests within 24 business hours.
- Processing Time: Once approved, refunds are credited back to your original payment card within 3 to 5 business days depending on your issuing bank.